One-stop solution
for your customer service
and your repair needs.
We’re here to back up
your business in Japan.
Our Strength
We inherit know-how from major manufacturers and pursue QCD (Quality, Cost and Delivery)
thoroughly in our repair outsourcing.
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01
Full Scale of Repair Service in Japan, with an annual achievement of over 2 million units of repairs by a professional workforce (team)!
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02
High Quality in Repair Service by Accumulated Know-How and Knowledge Inherited from Global Manufacturers!
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03
Right FeedBack from Repair Service to Improve in Product Quality, Cost and Delivery!
Our Services
We inherit know-how from major manufacturers and pursue QCD (Quality, Cost and Delivery)
thoroughly in our repair outsourcing.
Repair
We can provide support as a manufacturer repair center for companies of all sizes, from small to large.
Many companies have chosen us for our advanced technical capabilities, quality, and safe security system for delicate products such as PCs, smartphones, gaming devices, home appliances, cameras, and robots.
Our repair center‘s efficiency is enhanced by paralleling the contact center, as both operations are located in the same area, which ensures speedy and reliable customer support. On-site repair is also available to cover Japan nationwide.
Contact Center
We offer outsourcing solutions for inquiries, repairs,
announcements, and call centers for various services including e-commerce sites. We handle repair and troubleshooting inquiries for products currently on sale, as well as customer inquiries for e-commerce sites, all in one stop.
We propose a customer-oriented marketing approach by analyzing and providing feedback on the Voice of Customer (customer feedback). Customers who send their products for repair tend to have negative evaluations towards the product or manufacturer. We aim to turn these negative evaluations into positive ones and create repeat customer.
Logistics
There are 66,000㎡ of stock yard space and we handle 2.5 million cases annually.
We can provide a total solution for order and delivery management, inspection, inventory management, sorting, packaging, shipping, delivery arrangements, charter truck arrangements, overseas import and export support for parts, as well as nationwide logistics and inventory management services.
One-Stop Solution
We offer a one-stop solution that includes product repairs, logistics, development and operation of online shopping, and video production. Each service can be customized to fit your specific business needs.
As a total outsourcing company, we strive to understand our clients’ businesses and ensure that all services are linked together seamlessly. By removing barriers between services and linking them together, we provide high-value services.
Other Services
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Production
It is only possible to provide high-quality support because of our experience in manufacturing with major Japanese companies. We support your desire to sell with our services.
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Designing / Production Support (Engineering Service)
We offer contract manufacturing and engineering services and provide full support to start-up companies.
We support from planning with the client, design, procure, assessment, manufacture, and to after services. -
Product Evaluation
We conduct operational tests based on user environments and provide effective feedback and evaluations for product development. Our goal is to continuously improve our services and offer this support to our clients.
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Video Production / Contents / E-commers Website Operating
We handle various types of content creation, including manuals, company videos, promotional videos, and event videos, in order to create the best content for your business, including videos for Q&A sites, such as product operation instructions and troubleshooting. We can also manage the e-commerce website for you.
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IT System
We have developed core IT systems such as Customer Relationship Management, Repair Management, Warehouse Management, and Rental Management for precise operation. These systems are all linkable to other systems, and we can provide customized system according to our clients’ requirements.
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Temporary Work
Count on us for urgent kitting or product rework services in Japan, or any other temporary work that you need completed in a short period of time. Our experience in handling a wide range of products allows us to meet your needs.
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About Us
Top Message
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We are Address Service Co., Ltd. and have been providing our clients with a range of extensive service operations since our founding, including Repair, Contract Production, Contact Center, Logistics-related services, System Construction, and Video Production, with a vision of “We catch the diverse needs of society and offer the high value services, that aim to our customers delight”.
To meet the high expectations of our clients, we provide our workers with training and qualification acquisition systems. These systems not only enhance our workers’ skills, but also provide them with a better understanding of privacy policies and compliance with high ethical standards.
We assure you that Address Service Co., Ltd. will continue to evolve and improve our services to support your business, and strive to be your best partner.
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Company
Outline -
Date of Establishment
March, 2006
Capital
310,000,000 Yen
Head Quarter
17-9, Shinoda, Togane-shi, Chiba 283-0013 Japan
Head Quarter
・Repair Service
・Call Service
・Logistic Service
・Contract Production Service
・Engineering Service
・Data Analysis, Reliability Test
・Data Analysis & Product Reliability Testing
・Video Contents Planning & Production
・Operation for e-commerce Site
・Temporary Staffing
・ Development of IT Systems
Inquiry
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